Here you can send us an inquiry concerning general questions about Hangcha.
"*" indicates required fields
| Product | Loading Capacity (kg) | Lift Height (mm) | Service Weight (kg) | Turning Radius (mm) | Gradeability (%) | Travel Speed (km/h) |
|---|---|---|---|---|---|---|
| Reach Truck | 1000 – 2500 | Up to 13000 | 2440 – 3050 | 1515 – 1899 | 10 – 15 | 10 – 14 |
| Order Picker | 100 – 2000 | Up to 9500 | 1130 – 3960 | 1343 – 3130 | 5 – 10 | 5.5 – 10 |
| Turret Truck / VNA Truck | 1000 – 1588 | Up to 10500 | 4500 – 7500 | 1800 – 2300 | 5 – 8 | 9 – 12 |
Aisle width is an important deciding factor. If your warehouse is wide enough, usually above 2.7 m, a reach truck is often the most efficient choice. If the aisles are as tight as 1.6 – 1.8 m, an order picker is more suitable.
If your daily operation requires to deal with heavy products from full pallets (up to 2.5 tonnes), a reach truck is the right machine. For warehouses focused on piece picking orders, an order picker is the correct solution.
Reach trucks can store and lift pallets to high rack levels (up to 13 m). Order pickers can also reach similar rack heights, but the key difference is that the operator can stand on the platform and manually pick items from shelves.
For both reach trucks and order pickers, the floor condition needs to be flat enough for stability and safety purpose when lifting products. However, floor condition is more crucial for order pickers.
If your warehouse aisles are below 1.6 m and the priority is to squeeze maximum pallet positions out of the existing footprint, a turret truck (VNA truck) is the right machine. Turret trucks run along wire or rail guidance and use a rotating fork head, so they can place and retrieve pallets on both sides of the aisle without turning the chassis. Reach trucks and order pickers cannot match this level of storage density.
Full pallet handling + higher rack levels + regular put-away work
→ Choose a reach truck when your operation focuses on pallet storage, higher lifting and efficient handling at height.
Wider narrow aisles + heavier pallet loads + warehouse replenishment
→ Choose a reach truck for stronger lifting performance and smoother pallet movement through the warehouse.
Piece picking + direct shelf access + tighter picking aisles
→ Choose an order picker when operators need to access individual items quickly and work efficiently in narrow picking zones.
Retail distribution + e-commerce fulfilment + small-unit order handling
→ Choose an order picker when the job is focused on fast, accurate picking rather than full pallet transport.
Very narrow aisles + high-bay racking + maximum pallet density
→ Choose a turret truck (VNA truck) when your warehouse uses guided narrow aisles and the operation focuses on pulling more pallet positions out of the same floor area at greater heights.
High-throughput pallet put-away and retrieval + tall racking + flat warehouse floor
→ Choose a turret truck for fast, accurate pallet handling at height in a dedicated VNA zone, where reach trucks would lose efficiency due to aisle width.
We have dealers across all major cities in Australia to ensure a fast turnaround time. We promise a 1 to 3-day fast delivery time for your urgent needs.
When you are facing an issue, call our 24-hour online support team to talk to a specialist for quick answers. If this does not fix your issue, our specialist will come to your site for further support.
We will send a specialist to your site for initial set-up, including helping the operators get familiar with the new equipment and basic maintenance guidance. A safety check from WorkSafe Victoria will be used to ensure all necessary safety requirements.
We stock most of the common genuine parts at our Melbourne branch to ensure fast delivery to your place. And if we don’t have it in stock, we will get it shipped from the headquarters to your place, which is usually within three days. A 12-month warranty is provided to all product categories.
We provide our own media about our collection. Here is our media working demo for different equipment categories:
